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Online accounting platform Xero suffers global outage as users lament end-of-month chaos, an AWS issue the likely culprit.
Online accounting firm Xero has confirmed that an issue with Amazon Web Services is responsible for a global outage of its mobile app and software.
“We’re aware of an issue preventing some customers from logging into Xero,” the company said shortly after 11pm Australian time in a post on X.
“This is related to an issue with our third-party provider, Amazon Web Services (AWS), who are investigating this with urgency.”
A follow-up post suggested users monitor Xero’s support page.
“We thank customers for their patience and apologise for any inconvenience,” a Xero spokesperson said.
“In the meantime, you can monitor our Xero Status Page for changes, and we’ll update this page once we have resolved the issue.”
The latest update on the support page – https://status.xero.com/ – said that AWS is “continuing to work on a fix for this issue”.
Angry users of the app – according to Xero’s website, the company has more than 4.2 million customers globally – are already responding on X.
“This outage is global and has been happening for over 2 hours, and now you tweet?” said one irate customer.
Another said: “Took you three hours to post this.”
For its part, Amazon has confirmed it is experiencing “increased error rates and latencies for Kinesis APIs in the US-EAST-1 Region” with some downstream effects on some internal services, such as CloudWatch, ECS Fargate, and its API Gateway.
“We continue to work toward recovery, though progress is occurring slower than originally anticipated. We are seeing some improvements internally, though they may not be visible externally,” said the latest update on the AWS Health Dashboard.
“Some services (like Cloudwatch Logs) may not observe recovery until we have fully resolved the underlying issue within the Kinesis [subsystem]. In parallel to our mitigation efforts, we are actively working to speed up the recovery process. At this time, we still expect full recovery to be one [to] two hours away.”
David Hollingworth has been writing about technology for over 20 years, and has worked for a range of print and online titles in his career. He is enjoying getting to grips with cyber security, especially when it lets him talk about Lego.
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