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NSW to roll out portable emergency Wi-Fi units for emergency response

New Cells on Wheels units and Starlink connectivity are part of a $5 million investment in disaster response technologies.

user icon David Hollingworth
Fri, 20 Sep 2024
NSW to roll out portable emergency Wi-Fi units for emergency response
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The NSW state government has announced a raft of new technology-based measures to boost connectivity during natural disasters.

As bushfire season approaches – and there are already many active blazes across the state – the state government is focusing on maintaining connectivity for both communities and responders to the tune of a $5 million investment.

Top of the list are four trailer-mounted Cells of Wheels (COW) units, which are satellite-connected and can provide Wi-Fi internet connectivity within a 500-metre radius. The units are self-powered and can be linked together to provide even more coverage.

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The four units are due this summer and will be provided by regional communications firm Pivotel.

Service NSW is also introducing eight smaller portable connection units (PCUs) that can connect up to 100 devices to Wi-Fi and can switch between local networks on the go.

In addition to the portable units, Service NSW is also rolling out a vehicle with Starlink satellite connectivity as a mobile service centre and public Wi-Fi hotspot.

Finally, the state government is boosting the resilience of the already existing Public Safety Network – a tower-based communications network for emergency services with attached equipment shelters. The government is adding three fire-resistant emergency shelters that can be used to replace damaged sites, while the NSW Telco Authority will position 18 trailer-based generators around the state to restore power to Public Safety Network sites as needed.

“Telecommunication networks can be limited, damaged or destroyed during emergencies – at a time when they’re needed most,” Premier Chris Minns said in a statement.

“We know this adds to stress, with people unable to connect with family members or access post-emergency information.

“This technology will help people contact loved ones and stay connected in times of need.”

Jihad Dib, Minister for Customer Service and Digital Government, added that connectivity is crucial to timely emergency response.

“When an emergency or natural disaster occurs, connectivity is crucial, and the new technology we are rolling out will make it easier for people to contact loved ones, access support, and even commence insurance claims,” Minister Dib said.

“We already have a reliable radio communications system for first responders, but natural disasters can damage this infrastructure. The NSW government is delivering innovative technologies, including COWs and PCUs, to provide an important backup when traditional networks are down.

“Whether it’s flooding, fires, or extreme weather events, these solutions can be rapidly deployed to impacted areas, helping communities stay connected and get back on their feet.”

David Hollingworth

David Hollingworth

David Hollingworth has been writing about technology for over 20 years, and has worked for a range of print and online titles in his career. He is enjoying getting to grips with cyber security, especially when it lets him talk about Lego.

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