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A hacker gained access to a Tile customer support platform and got away with potentially millions of personal details.
The owner of the Tile brand of personal tracking devices has confirmed the company was the victim of a data breach.
Life360’s CEO confirmed the details of the incident after 404 Media published the hacker’s side of the story.
“Similar to many other companies, Life360 recently became the victim of a criminal extortion attempt. We received emails from an unknown actor claiming to possess Tile customer information. We promptly initiated an investigation into the potential incident and detected unauthorised access to a Tile customer support platform (but not our Tile service platform),” Life360 CEO Chris Hulls said in a statement on the company’s blog.
“The potentially impacted data consists of information such as names, addresses, email addresses, phone numbers, and Tile device identification numbers. It does not include more sensitive information, such as credit card numbers, passwords or log-in credentials, location data, or government-issued identification numbers, because the Tile customer support platform did not contain these information types.”
Hull said he believed the data breach is a relatively limited one and that Life360 had improved its cyber security posture in the wake of the incident.
“We remain committed to keeping families safe online and in the real world,” Hull said.
404 Media had been in contact with the hacker, who said they had attempted to extort Life360 but did not get a response. According to the hacker, they accessed the data via an internal tool for law enforcement data requests and used that access to make “millions of requests to scrape the data”.
“Basically I had access to everything,” the hacker told 404 Media.
In April 2024, a hacker named Anonm0nk claimed to have the personal details of 1.9 million Tile customers and was selling the data on a popular hacking forum. It is unknown if this is related to the incident Life360 confirmed overnight.
David Hollingworth has been writing about technology for over 20 years, and has worked for a range of print and online titles in his career. He is enjoying getting to grips with cyber security, especially when it lets him talk about Lego.
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