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George Kurtz, founder and CEO of CrowdStrike, has apologised unreservedly after an update to its Falcon cyber security platform caused crashes and chaos around the world.
Valued Customers and Partners, I want to sincerely apologise directly to all of you for today’s outage. All of CrowdStrike understands the gravity and impact of the situation. We quickly identified the issue and deployed a fix, allowing us to focus diligently on restoring customer systems as our highest priority.
The outage was caused by a defect found in a Falcon content update for Windows hosts. Mac and Linux hosts are not impacted. This was not a cyber attack. We are working closely with impacted customers and partners to ensure that all systems are restored, so you can deliver the services your customers rely on.
CrowdStrike is operating normally, and this issue does not affect our Falcon platform systems. There is no impact to any protection if the Falcon sensor is installed. Falcon Complete and Falcon OverWatch services are not disrupted. We will provide continuous updates through our Support Portal and via the CrowdStrike blog. Please continue to visit these sites for the latest updates.
We have mobilised all of CrowdStrike to help you and your teams. If you have questions or need additional support, please reach out to your CrowdStrike representative or Technical Support.
We know that adversaries and bad actors will try to exploit events like this. I encourage everyone to remain vigilant and ensure that you’re engaging with official CrowdStrike representatives. Our blog and technical support will continue to be the official channels for the latest updates.
Nothing is more important to me than the trust and confidence that our customers and partners have put into CrowdStrike. As we resolve this incident, you have my commitment to provide full transparency on how this occurred and steps we’re taking to prevent anything like this from happening again.
The statement was released to media, at least in Australia, on Saturday (20 July) morning after crashing PCs caused airports to shut down and stores to close, as well as disruptions to some government services.
You can read more about the incident, and the details as it unfolded, in our special article and liveblog here.
David Hollingworth has been writing about technology for over 20 years, and has worked for a range of print and online titles in his career. He is enjoying getting to grips with cyber security, especially when it lets him talk about Lego.
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