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Ticketek Australia’s website was down for more than 24 hours, prompting angst among punters desperate for an event fix.
Ticketek Australia took its website down for more than 24 hours on Monday, 18 November, initially blaming the outage on an update taking longer than expected.
However, a day later, the event company admitted it was taken down due to “a heightened threat level”.
The site was replaced Monday with a simple placeholder text warning customers of the disruption.
“The Ticketek website is currently undergoing maintenance,” Ticketek initially said.
“We apologise that the update is taking longer than anticipated.”
Ticketek warned customers that they “may experience temporary disruptions” and that they should check the site later in the day when the update was expected to be completed.
The website was back online by Tuesday morning, and Ticketek shared an update on the outage just after midday.
“Ticketek wishes to thank its customers and partners for their patience while our systems were temporarily offline. Our systems were back online earlier this morning, and we apologise for any inconvenience,” a Ticketek Australia spokesperson said in a post on X.
“We took this action as a precautionary measure in response to system monitoring indicating a heightened threat level.”
Ticketek Australia did not elaborate further on the nature of the threat and, after being contacted by Cyber Daily, has said it does not have anything to add at this stage.
Ticketek Australia confirmed in June that it was the victim of a “cyber incident” involving a cloud server hosted by a third-party supplier. Customer data impacted included names, dates of birth, and email addresses.
David Hollingworth has been writing about technology for over 20 years, and has worked for a range of print and online titles in his career. He is enjoying getting to grips with cyber security, especially when it lets him talk about Lego.
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