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Google Cloud admits to “inadvertent misconfiguration” leading to disruption of the Australian superannuation firm’s online services.
Australian superannuation fund UniSuper has revealed that a misconfiguration error on Google Cloud’s behalf is behind disruptions to its online member services.
The company has also confirmed the outage was not caused by a cyber attack or any other malicious activity.
“Our team, in partnership with Google Cloud, worked throughout last night and today and have continued to make progress towards getting our systems back online,” Peter Chun, UniSuper chief executive, said in a 7 May update on UniSuper’s website.
“We remain on track for the progressive restoration of member services starting Thursday, 9 May 2024. Please note, as previously advised, some services will still be limited as we continue the restoration.”
Google Cloud also released a statement on the incident, going into more detail on the snafu.
“The disruption of UniSuper services was caused by a combination of rare issues at Google Cloud that resulted in an inadvertent misconfiguration during the provisioning of UniSuper’s Private Cloud, which triggered a previously unknown software bug that impacted UniSuper’s systems,” a Google Cloud spokesperson said.
“This was an unprecedented occurrence, and measures have been taken to ensure this issue does not happen again.”
“Google Cloud sincerely apologises for the inconvenience this has caused, and we continue to work around the clock with UniSuper to fully remediate the situation, with the goal of progressively restoring services as soon as possible. We would like to stress again that this was an isolated incident and not the result of a malicious behaviour or cyber attack and that no UniSuper data has been exposed to unauthorised parties.”
According to Google Cloud, no UniSuper data has been exposed due to the issue.
“We will keep you informed of further updates daily as we get systems back online, and thank you again for your understanding, particularly with our team in the contact centre,” Chun said.
David Hollingworth has been writing about technology for over 20 years, and has worked for a range of print and online titles in his career. He is enjoying getting to grips with cyber security, especially when it lets him talk about Lego.
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