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Tens of thousands of merchants across the country have been left without the ability to process online payments thanks to an outage at Commonwealth Bank (CBA).
At 12:15pm today (12 February 2025), CBA announced that its online payments service is suffering an outage, halting millions of payments from being processed and leaving both shoppers and merchants financially stranded.
“We are aware that one of our suppliers is having technical issues which may be having an intermittent impact on some customers’ ability to use our online payments solution BPOINT,” said CBA.
“As a result, some customers may be unable to process online payments via BPOINT. We are working with the supplier to resolve this issue as a matter of priority.“
In a 2:00pm update, the bank said it was working with a third party to resolve the issue and that an investigation is underway.
CBA processes over 20 million payments on a daily basis.
The bank’s BPOINT API and online payments are down, halting the operations of businesses that rely on online payments. However, CBA’s app, credit and debit card transactions, NetBank and other services continue to operate normally.
There is currently no deadline for when the bank’s online payment services will be restored.
Making matters worse for customers, CBA has unintentionally salted the wound, announcing record half-year profit results in the same hour as the outage disclosure.
According to an ASX announcement, the bank reported an after-tax profit of $5.13 billion for the first half of the 2024–2025 financial year, smashing market expectations of $5.06 billion and its previous year earnings of $5.02 billion.
Ironically, despite the record profits, the bank said that the cost-of-living crisis was having a detrimental effect on its customers, particularly Victorians and those aged between 24 and 35.
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