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Australia is leading the way on the uptake of agentic AI, with productivity boosts expected to follow, according to a new PagerDuty survey.
Agentic AI is looking to be adopted far more rapidly than generative AI, with 60 per cent of Australian respondents to the recent PagerDuty Agentic AI Survey saying their organisation has already deployed the technology.
A further 11 per cent are planning to deploy agentic AI within the next 12 months, while globally, 62 per cent of companies expect a return on investment in the tech of more than 100 per cent.
The figures are based on a survey conducted on PagerDuty’s behalf by Wakefield Research, which polled 1,000 business and IT executives from the United Kingdom, Australia, the United States, and Japan.
Australia is ahead of the global average for agentic AI uptake, with 51 per cent of companies overall already engaging AI agents in their business processes.
“Leaders need to provide tangible, quantifiable benefits from their AI deployments if they want to justify the investment,” Eric Johnson, chief information officer at PagerDuty, said in a statement.
“PagerDuty’s latest survey data illustrates how strongly organisations believe agentic AI will help unlock real value from AI and automation, as 62 per cent of survey respondents anticipate triple-digit ROI. Companies that successfully integrate agentic AI into their operations can expect increased efficiency gains by automating complexity and accelerating decision making.”
Globally, there’s a sharp correlation between companies that have adopted generative AI (GenAI) and that are now rushing to deploy agentic AI. Seventy-one per cent of companies with GenAI already in place have begun to deploy agentic AI, compared to only 19 per cent who are lagging behind on GenAI.
While companies have enjoyed a 152 per cent return on investment regarding GenAI, those same companies are even more bullish on agentic AI. The average expected ROI for agentic AI is 171 per cent, with 62 per cent of companies expecting a more than 100 per cent ROI.
The expected productivity outcomes appear promising as well – more than half of companies polled expect agentic AI to accelerate their workloads by between 26 and 50 per cent, while 44 per cent believe that AI agents will have more business impact than generative AI.
David Hollingworth has been writing about technology for over 20 years, and has worked for a range of print and online titles in his career. He is enjoying getting to grips with cyber security, especially when it lets him talk about Lego.
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